1. File Ownership and Rights
Once the client's purchase is completed, the client is the sole owner of the final selected design delivered from CJB Designs. CJB Designs owns the exclusive right to display, promote, share, and utilize the designs purchased by the Client for portfolio purposes. CJB Designs will not use the identifiable marks of design work such as specific color scheme, text, and imagery as brand pieces for other companies or organizations.
2. Timeframes and Workload
CJB Designs will set timeframes based on current workload. Timeframes will always be given up front for individual projects (e.g. Brochure Design, Logo Design, Flyer Design). For contract projects, timeframes will be discussed ahead of time, and after mutual agreement that timeframe will be adhered to by CJB Designs.
3. File Submissions
CJB Designs asks that the Client submits files in a transferrable method. The current age allows for file submission to be less time consuming via the use of e-mail, portable drive memory, or compact disc memory. CJB Designs asks that the client refrain from delivering content in written or printed form, as this will require re-typing and an increased chance of error. If files are submitted in written or printed version, CJB Designs will be required to add a typing fee of $25 an hour projected at the time of request. Folder sharing platforms such as Dropbox, Google Docs, and others may be used, but all files must be grouped into one folder to be downloaded. Missing files that require contact to receive may take administration time, and can extend the timeframe of design.
4. File Delivery
CJB Designs will deliver sample files via e-mail for approval and revision. Final files that exceed 20MB will be delivered via third party e-mail platforms that may include but are not limited to Dropbox.com, Box.com, YouSendit.com, or RapidShare.com. Please note that the third party platforms will require the Client to download the files, and will typically need to be supported by a personal computer.
5. File Approval and Revision
CJB Designs will complete work to the best of its abilities as a graphic design and branding media company. Should there be any errors on the part of CJB Designs, they will be accounted for as a part of the design process and corrected at no charge. Because the information is collected up front, two (2) small text additions, image tweaks, and word changes will be accepted at no charge. Additional changes, additions, and deletions will be billed at $35 per change. CJB Designs views the design process as one to be regarded as permanent, thus making it important to be clear up front which elements and pieces are to be included or excluded. Communication will be kept in e-mail form to allow for thorough, detailed information exchange, and phone calls are encouraged for purposes of design explanation. CJB Designs does not accept text messages.
6. Payments Rendered
CJB Designs begins work with a financial commitment on the part of the client that makes up at least 50% of the balance on the project fee for purchases over 500.00 USD. Orders totalling under 500.00 USD are billed for in full. In the event an order under 500.00 USD is billed in multiple installments, once the work has begun on CJB Designs' part, 50% of the total payment is non-refundable and covers the expenses of work for orders under 500.00. For all other design orders, consultation orders, and related purchases of service from CJB Designs, the first 50% balance will be held as non-refundable and covers the expenses of work. Once files are submitted for review and approved, the remaining 50% is required prior to final delivery. In the event that a refund is requested, 50% will be refunded in the form of payment received with cash being mailed as a money order, and funds can take up to 30 days to be returned. Design projects extended more than 25 days without contact by the client for review or revision are held as 100% non-refundable. However, CJB Designs is at liberty to complete the project on the basis of good faith, as the timeframes have been delayed by the client and not CJB Designs.
7. Hours of Operation
CJB Designs Express functions as a business, and operates on a standard schedule. The hours of operation are Monday through Friday, 10:00 AM to 4:00 PM Central Standard Time. CJB Designs regards "business days" in line with the shipping cycles of major organizations including UPS, DHL, and the US Postal Service, and will project shipments accordingly. In the event that an email is sent outside of those business hours, that email is officially categorized as a "next day" message, and may be responded to on the next business day.
8. Closed Projects
A project is "closed" once the final revisions (up to 2 revisions unless otherwise stated) have been applied and the client has expressed approval. Revisions afterward, regardless of size, are available at the minimum price of $25 for a basic revision. More detailed, complex revisions are subject to additional costs.
1. Direct Product Shipping
CJB Designs prints and delivers items based on set timeframes which are typically discussed with the client, and normally fall between 5 and 8 business days for most items. The client will be held responsible for being present to receive and sign for all items shipped through CJB Designs' automatic shipping service. Tracking numbers will be given upon request, and arrangements can be made with the shipping party (Currently UPS) to ensure receipt. CJB Designs cannot be held responsible for packages not received by fault of the client.
1. Tax Exemption
CJB Designs offers tax exempt pricing to non-profit organizations. Currently, this will be done through invoice submission.
2. Organization Selection
Due to the political, social, and associative factors of non-profit organizations and movements as a whole, CJB Designs reserves the right to accept or deny projects for purposes of CJB Designs' reputation management and protection.