Terms and Conditions

1. File Ownership and Rights

Once the client’s purchase is completed, the client is the sole owner of the final selected design delivered from CJB Designs. CJB Designs owns the exclusive right to display, promote, share, and utilize the designs purchased by the Client for portfolio purposes. CJB Designs will not use the identifiable marks of design work such as specific color scheme, text, and imagery as brand pieces for other companies or organizations.

2. Timeframes and Workload

CJB Designs will set timeframes based on current workload. Timeframes will always be given up front for individual projects (e.g. Brochure Design, Logo Design, Flyer Design). For contract projects, timeframes will be discussed ahead of time, and after mutual agreement that timeframe will be adhered to by CJB Designs.

3. File Submissions

CJB Designs asks that the Client submits files in a transferrable method. Files must be submitted digitally, primarily through email. Text message content delivery is not accepted. Folder sharing platforms such as Dropbox, Google Docs, and others may be used, but all files must be grouped into one folder to be downloaded. Missing files that require contact to receive may take administration time, and can extend the timeframe of design.

4. File Delivery

CJB Designs will deliver sample files via e-mail for approval and revision. Final files that exceed 20MB will be delivered via third party e-mail platforms that may include but are not limited to Dropbox.com, Box.com, YouSendit.com, or RapidShare.com. Please note that the third party platforms will require the Client to download the files, and will typically need to be supported by a personal computer. For print and digital designs, all final files will be submitted in JPEG and/or PDF versions depending on the output need. CJB Designs does not send the original design files, as they are proprietary business items. CJB Designs does not send fonts.

5. File Approval and Revision

CJB Designs will complete work to the best of its abilities as a graphic design and branding media company. Should there be any errors on the part of CJB Designs, they will be accounted for as a part of the design process and corrected at no charge. Because the information is collected up front, two (2) small text additions, image tweaks, and word changes will be accepted at no charge. Additional changes, additions, and deletions will be billed starting at $35 per change. CJB Designs views the design process as one to be regarded as permanent, thus making it important to be clear up front which elements and pieces are to be included or excluded. Communication will be kept in e-mail form to allow for thorough, detailed information exchange, and phone calls are encouraged for purposes of design explanation. CJB Designs does not accept text messages.

6. Design Content

CJB Designs will always commit to developing the best marketing material designs that your company has access to. This includes involving various taglines, quotes, statements, visual assets, and other forms of communication that appeal to the audience that the client seeks to reach. CJB Designs, however, will not be able to design profanity, sexually suggestive items, or professionally questionable items. CJB Designs does not discriminate against businesses whose leadership are of different religious, political, or sexual dispositions or preferences, however CJB Designs does reserve the right to deny projects that would make us a “supporter” of a movement that might bring us unwanted attention whether our leadership or staff is for or against such movements.

7. Website Code, Files, and Security

CJB Designs will always work to ensure that our clients’ website code, files, and security are in tact. This however does not guarantee that all files will remain present in the event that the client’s website hosting or domain name expire and the client does not renew before said files are deleted by the client’s hosting provider. Also, in the event that code is modified by the client, CJB Designs is not responsible for the output, including but not limited to instances when code appears differently on the front end of the client’s website than it appears when logged in. In addition, CJB Designs strongly suggests that website Malware Protection is purchased from the client’s web hosting provider to ensure that malware is caught before it causes issues that are difficult to reverse, as CJB Designs is not responsible for damages incurred.

8. Payments Rendered

CJB Designs will always commit to developing a design that fits with our published Online Design Full Design Portfolio , and asks that all clients review the portfolio and terms and conditions for a good idea of the style of design received. For this reason refunds are not offered. For clients with past due invoices, the first invoice has to be cleared prior to new projects starting.

9. Hours of Operation

CJB Designs Express functions as a business, and operates on a standard schedule. The hours of operation are Monday through Friday, 10:00 AM to 4:00 PM Central Standard Time. CJB Designs regards “business days” in line with the shipping cycles of major organizations including UPS, DHL, and the US Postal Service, and will project shipments accordingly. In the event that an email is sent outside of those business hours, that email is officially categorized as a “next day” message, and may be responded to on the next business day.

10. Closed Projects

A project is “closed” once the final revisions (up to 2 revisions unless otherwise stated) have been applied and the client has expressed approval. Revisions afterward, regardless of size, are available at the minimum price of $25 for a basic revision. More detailed, complex revisions are subject to additional costs. Projects gone unrevised after 7 business days will be counted as closed, and additional editing fees will apply.

11. Projects With Installments

In the event that CJB Designs develops for a client based on an installment of a total balance, closing balance restrictions may apply. 1/2 of the closing balance becomes due after 14 calendar days if closing content is still needed, and remainder of closing balance due after 30 calendar days if closing content is still needed. Payments rendered count as agreement to this policy.

12. Client Communication

CJB Designs strives to offer quality in a timely fashion. For all non long-term design service agreement projects, CJB Designs asks that all outgoing project communication is responded to actionably within 3 business days, and 5 business days in cases where team communication is more complex.

13. Detailed Design and Simplistic Design

Because clients’ monetary investment is valuable to us, we elect to offer a more detailed design approach up-front, and will gladly simplify the design at the client’s request. CJB Designs makes it a practice to design marketing materials that have enough strength to make the client’s sales process easier.

14. Commitment to Quality

CJB Designs will always offer a quality design, showcasing an exclusive design for the client through modified font usage, inspired color use, detailed execution of design principles, and a number of other features that contribute to the client’s vision for how they seek to communicate.